Terms of Service

1.1 Acceptance of Terms

By accessing and using the Clear Garment Group website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.2 Use of Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within our website.

1.3 Intellectual Property Rights

Unless otherwise stated, Clear Garment Group LLC and/or its suppliers own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may access this website for personal use, subject to restrictions set in these terms and conditions.

You must not:

• Republish material from this website without proper attribution
• Sell, rent, or sub-license material from the website
• Reproduce, duplicate, or copy material from this website for commercial purposes
• Redistribute content from Clear Garment Group unless content is specifically made for redistribution

1.4 Limitation of Liability

To the maximum extent permitted by applicable law, Clear Garment Group LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or costs of procurement of substitute goods or services, even if we have been advised of the possibility of such damages. Our total liability to you for all claims shall not exceed the amount you have paid to us in the preceding 12 months.

1.5 Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Commonwealth of Virginia, and you irrevocably submit to the exclusive jurisdiction of the courts located in Lynchburg, Virginia.

2.1 Subscription & Billing

Clear Garment Group offers monthly SEO service packages. All SEO services are billed on a recurring monthly basis via Stripe. Payment is due at the start of each billing cycle. Prices are in U.S. dollars and do not include applicable taxes.

2.2 Cancel Anytime

You may cancel your SEO service subscription at any time. Cancellation takes effect at the end of the current billing cycle. You will not be charged for subsequent months following cancellation. No refunds are issued for partial months.

2.3 Scope Defined Per Package

The scope of SEO work performed is defined by your selected package tier. Your engagement letter or service agreement will specify which services are included, such as keyword research, on-page optimization, technical audits, content strategy, or link building. Work beyond the agreed scope requires written amendment to your contract.

2.4 No Ranking Guarantees

Clear Garment Group makes no guarantees or representations regarding search engine rankings, traffic increases, or conversions. SEO is influenced by many factors outside our control, including search engine algorithm changes, competitive landscape shifts, and user behavior. Results vary by industry, competition, and website starting condition.

2.5 Results Vary

SEO results are not guaranteed and outcomes depend on numerous variables. Past performance does not indicate future results. Some sites see measurable improvement within months; others may take longer. We provide transparent reporting on the work we perform and metrics we can track, but cannot control external factors.

3.1 Service Description

Clear Garment Group LLC ("CGG," "we," "us") offers website accessibility auditing services designed to help businesses identify potential compliance gaps with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. Services are organized into four tiers:

3.2 Scope of Work

What is included: Each engagement covers the specific pages, page count, and testing methods described in the selected tier above. The scope is limited to the website URL(s) agreed upon at engagement start.

What is not included: Unless otherwise agreed in writing: native mobile applications, desktop software, PDF documents, third-party embedded content (e.g., iframes, third-party widgets, video players hosted by external services), and content behind authentication gates that CGG cannot access without client-provided credentials.

Page count: "Pages" means distinct URL paths on the agreed website. Dynamically generated pages that share the same template are counted as one page for template-level testing, plus a sample of generated instances. If the actual page count exceeds the tier limit, CGG will notify the client before proceeding and may propose an adjusted scope or pricing.

Additional pages or sites: Work beyond the agreed scope requires written approval and may be subject to additional fees, quoted in advance.

3.3 Deliverables and Delivery

Report format: All audit reports are delivered as PDF documents via email to the client contact on file.

Delivery timelines: Timelines stated for each tier begin on the date CGG confirms receipt of payment and any required client-provided access (e.g., staging site credentials). Timelines are business days (Monday–Friday, excluding U.S. federal holidays). CGG will notify the client if a delay is anticipated and provide a revised delivery estimate.

Remediation deliverables: Remediation is limited to critical and high-severity violations identified in the audit. Fixes are applied to code that CGG has write access to, or delivered as code patches and written instructions for the client's development team to implement. CGG does not guarantee that the client's development team will implement recommendations correctly.

Compliance summary letter: This letter summarizes the violations found, the remediation performed, and the current status of tested pages at the time of re-testing. It is not a legal certification of compliance and does not constitute legal advice.

3.4 Important Disclaimers

No guarantee of compliance: Accessibility auditing identifies detectable issues at the time of testing. No audit methodology — automated, manual, or combined — can guarantee the detection of every accessibility barrier or ensure full compliance with WCAG, ADA, Section 508, or any other applicable standard. Websites change over time; results reflect conditions at the time of testing only.

Not legal advice: CGG is not a law firm. Our services, reports, and communications do not constitute legal advice. Litigation risk indicators and assessments reflect CGG's technical observations and general patterns in accessibility litigation. They are technical findings only, not legal opinions, and should not be relied upon for legal decision-making. Clients should consult qualified legal counsel for legal guidance regarding their ADA obligations.

No guarantee against litigation: Purchasing any CGG service does not guarantee immunity from legal action, demand letters, or regulatory inquiries related to website accessibility. CGG makes no representations regarding the likelihood or outcome of any legal proceeding.

Overlay tools: CGG does not use, recommend, or endorse automated accessibility overlay widgets as a compliance solution. If a client's site uses an overlay tool, CGG's audit will test the underlying site with the overlay disabled, as overlay tools do not address underlying code-level accessibility issues.

Third-party content: CGG is not responsible for the accessibility of third-party content embedded on the client's website, including but not limited to advertisements, social media widgets, video players, chat widgets, and payment processors. Our reports may note third-party accessibility issues as observations, but remediation of third-party content is outside CGG's control.

3.5 Payment Terms

One-time services (Snapshot, Full Audit, Audit + Remediation): Full payment is due before work begins. Payment is processed via Stripe. Work commences upon confirmation of payment.

Recurring services (Monitoring Retainer): The first month's payment is due at subscription start. Subsequent payments are billed monthly via Stripe on the same calendar date as the initial payment. Failed payments will be retried per Stripe's default retry schedule.

Currency: All prices are in U.S. dollars (USD).

Taxes: Stated prices do not include applicable sales tax, use tax, VAT, or other government-imposed fees. The client is responsible for any such taxes.

3.6 Refund Policy

Before work begins: If the client requests cancellation before CGG has begun work (i.e., before any scanning or testing has commenced), a full refund will be issued within 10 business days.

After work begins but before delivery: If the client requests cancellation after work has begun but before the final report is delivered, CGG will refund the unused portion of the fee, less a reasonable amount for work already performed. CGG will provide an accounting of work completed.

After delivery: Once the final report or deliverable has been delivered to the client, the engagement is considered complete. No refunds are available after delivery, except where required by applicable law.

Monitoring Retainer cancellation: Either party may cancel the Monitoring Retainer with 30 days' written notice to the other party's email address on file. The client will not be billed for any period after the effective cancellation date. No partial-month refunds are issued.

3.7 Client Responsibilities

• The client will provide timely access to the website(s) to be audited, including staging environments or credentials if applicable.
• The client will designate a point of contact authorized to approve scope, receive deliverables, and authorize any changes.
• The client is solely responsible for implementing any remediation recommendations provided by CGG, except where hands-on remediation is included in the selected tier and CGG has been granted write access.
• The client represents that they have the authority to authorize testing of the website(s) submitted for audit.

3.8 Confidentiality

CGG will treat all client website content, credentials, and audit findings as confidential. CGG will not share client-specific findings with third parties without the client's prior written consent, except as required by law.

CGG may reference the client relationship in general terms (e.g., "a regional healthcare provider") for marketing purposes, but will not use the client's name, brand, or specific findings without written permission.

3.9 Limitation of Liability

To the maximum extent permitted by applicable law, CGG's total liability for any claim arising out of or related to the services provided under these terms shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim.

CGG shall not be liable for indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, or costs of litigation, even if CGG has been advised of the possibility of such damages.

CGG is not liable for any legal action taken against the client related to website accessibility, whether or not the client has purchased CGG services.

3.10 Intellectual Property

Client content: The client retains all ownership rights to their website content, code, and materials.

CGG deliverables: Upon full payment, the client receives a non-exclusive, perpetual license to use the audit reports and remediation code delivered under the engagement for their internal business purposes. CGG retains ownership of its audit methodologies, tools, templates, and proprietary processes.

3.11 Term and Termination

One-time engagements: These terms are effective from the date of payment through delivery of the final report and a 30-day period following delivery for questions and clarifications.

Monitoring Retainer: The retainer continues month-to-month until cancelled by either party with 30 days' written notice.

Termination for cause: Either party may terminate immediately upon written notice if the other party materially breaches these terms and fails to cure the breach within 15 days of receiving written notice.

3.12 Governing Law and Disputes

These terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Any dispute arising under these terms shall first be subject to good-faith negotiation between the parties for a period of 30 days. If unresolved, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings held in Lynchburg, Virginia. The arbitrator's decision shall be final and binding.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

3.13 Modifications

CGG may update these terms from time to time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of CGG services after the effective date of changes constitutes acceptance. The most current version will be available on cleargarment.com.

3.14 Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

3.15 Entire Agreement

These terms, together with any written engagement confirmation or scope document provided by CGG, constitute the entire agreement between CGG and the client regarding the described services. They supersede all prior oral or written communications on the subject.

3.16 Contact

For questions about these terms or our services: